Refund and Returns Policy

Overview

At thefjfoundation.com.au, we strive to ensure your satisfaction with every purchase. Our refund and returns policy is effective for 30 days from the date of purchase. After this period, we regret that we cannot provide a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as received, including the original packaging. Certain items are not eligible for return, including perishable goods, intimate or sanitary products, hazardous materials, and downloadable software products.

Non-Returnable Items

Additionally, we do not accept returns for gift cards, downloadable software products, and certain health and personal care items.

Refund Process

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a specified number of days.

Late or Missing Refunds

If you have not received your refund yet, please check your bank account first. Then, contact your credit card company and bank. If you have taken these steps and still have not received your refund, please contact us at {email address}.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please email us at {email address} and send your item to the provided physical address.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. If the item was not marked as a gift or the gift giver had the order shipped to themselves, we will issue a refund to the gift giver.

Shipping Returns

To return your product, please mail it to the provided physical address. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

For assistance or inquiries regarding refunds and returns, please contact us at {email address}. We are here to assist you!